TERRIBLE CUSTOMER SERVICE

1
Out of 10

HAD A CLAIM THAT WAS SUBMITTED AND INSURANCE WAS IN FORCE AT THE TIME. NOW COMPANY DRAGGING THEIR FEET TO NOT PAY THE CLAIM BECAUSE I LET THE PET INSURANCE LAPSE.TOLD THEM WHY SHOULD I CONTINUE PAYING THEM WHEN THEY CANT PAY A CLAIM ALREADY IN THE SYSTEM. THEY ARE ILLEGALLY TRYING TO FORCE PEOPLE TO PAY AND THREATING THEM WITH HIGHER PREMIUMS AND THEN CALLING THE PRIOR CLAIM A PREEXISTING CONDITION WHICH WONT BE COVERED. tHEY JUST WANT TO COLLECT THE PREMIUMS AND THEM DRAG IT OUT FOR THE CONSUMER. $126.00 CLAIM. PEOPLE INSURE YOURSELF. ABOUT 2 MONTHS LATER STILL PLAYING GAMES.

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Injury/illness
Claim Amount
$100 - $500
Breed

American Shorthair

Age of Pet
1 - 8

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Posted: 08/12/2013
By: Silje

Just the same we was through. Our cat got epilepsy, shortly after we got her. Our veterinarian told us it was due to a head injury when she jumped from a too high of a shelf a couple of weeks earlier but TruPanion called it a preexisting condition.