Bad customer service

Out of 10

There is an extra fee your first month as a "start up cost." This frustrated me as the first month of my pet insurance was $70 for a healthy healthy German Sheppard. When I had a claim to process I forwarded over the vet records the same day they asked and they did not respond until 2 weeks later after I had emailed them to cancel my insurance.

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Eye problem

Claim Amount
$100 - $500

German Shepherd

Age of Pet
1 - 8

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