On a scale of 1-10 with 10 being the best, Petplan is a 100! My cat Buddy had an extremely rare and ultimately fatal liver disease. I spent a lot of time and money trying to save his life (he was only 5 1/2 yrs old when he passed away) and lucky for me I had a Petplan policy which covered thousands of dollars in medical treatment that I would never have been able to afford on my own. So without Petplan I'd either be indebted to friends and family or buried under a mountain of credit card debt. Or worse I would not have had as much time with my precious little boy as I did. Petplan offers amazing coverage at an affordable price. All claims were processed quickly, fairly, and without any hassle whatsoever. Purchasing my baby's Petplan policy was one of the best decisions I ever made and I will only choose Petplan to insure any future pets. I cannot recommend it enough!!