My dog was spayed last week. I submitted my claim Monday afternoon and had a response in my inbox Tuesday morning. The submission process is very easy. I have been trying to get reimbursement for MY medical bill for the last two months and spent hours on the phone getting passed from person to person. I still don't have my reimbursement. I wish they insured people !! I am very satisfied with Pets Best and recommend it to all of my friends. I volunteer with a golden retriever rescue group and when I sign a contract with a family to adopt one of our dogs I tell them about my positive experiences with Pets Best.