Everyone at Trupanion shows real compassion for the needs of my cat. They were pleased to be able to help with the financial burden of saving the life of my cat. And even sent follow-up emails inquiring about her progress! The former insurance company's only concern was finding reasons for not paying claims. I'll never go back and highly recommend Trupanion for their empathy, compassion, and financial support in times of need. Our bill was $2344. Trupanion paid $2023. Our sincere thanks to Jenn Lach and the Trupanion staff.