We've had a Healthy Paws policy for our 9-year-old shih tzu since adopting her from a shelter two years ago. Given how little we knew about her health history and the severe neglect she had experienced before being rescued, we thought pet health insurance might be a good idea. It turned out to be a lifesaver. If it weren't for Healthy Paws, we would have faced veterinary bills in the high four digits as we got to the bottom of our dog's health issues. Healthy Paws paid all claims within a few days.
When I called to verify coverage for some of the more expensive procedures, our claims manager was both knowledgeable and compassionate. I can't remember the last time I cried on the phone with a claims manager at my own health insurer...but the sympathy and professionalism I received when talking to staff at Healthy Paws was just amazing. They're top of the line.
Within the last month we submitted a claim to Healthy Paws that included charges for a series of procedures -- some covered by our policy, some not covered. Within one business day, Healthy Paws had sorted through the many charges on the invoice and was processing a check for us. They even emailed a few days later just to see how our shih tzu was recovering. If Healthy Paws covered humans, I'd sign my family up tomorrow.