Good except for usual & customary benefits limits

Out of 10

I've had this insurance for a couple of years now and it's always been easy to file a claim and they do always reimburse part of my bills without any hassles... however, I've never gotten anywhere near the 80% that they claim to pay... it's always far less than that- they claim this is because my actual bills are more than what they consider to be "usual and customary" costs. Which would be fine except that I'm not sure where they get those amounts from- I've had the same experience at multiple different vets in two states, so it seems that all vets charge more than what they believe is customary. Other than that insurance is fine, but I did opt for another carrier when I got a new dog last year- they pay 80% of the actual bill- no limits on the charges.

Did you find this review helpful?


Claim Amount
$100 - $500

Norfolk Terrier

Age of Pet
1 - 8

Leave a comment

Enter the characters shown in the image.