We have two dogs covered by Healthy Paws. Our Akbash had a problem with her shoulder which would not have been covered by the majority of other providers - Healthy Paws covered the entire surgery and meds with no (well, few) questions asked. My younger Setter suffered a fractured femur. Healthy Paws not only covered all the radiographs but also the laser therapy to help her heal. She has recovered completely. There is an individual rep assigned to their respective accounts that answers every email or calls you.