Our 10-year-old yellow lab required keratectomy surgery to repair a non-healing corneal ulcer. The staff at ASPCA were extremely kind and helpful in guiding me through the claim process. Our coverage proved to be exactly as it was described in our policy and reimbursement for covered expenses was issued promptly. This was the first claim we have ever had to file and each time I called for direction on the necessary forms and receipts, I was treated with calm professionalism and genuine concern. Illness and injury to our beloved pets can turn our hearts inside out and we are profoundly grateful that our situation was resolved in health and happiness. ASPCA staff cannot control these medical outcomes, but they provide their customers with the ability to make a difference in the quality and duration of our pets lives.