As someone who has designed and applied many consumer/client satisfaction surveys and interviews, I've always felt that expectations rather than "satisfaction" rule the day. My firm pioneered "expectation-loaded" surveys, so with this in mind I would like to say that Health Paws has met, and in some senses, exceeded my expectations. It is unusual for a company to have such a well-developed and consistently applied consumer-oriented culture. It is most appreciated, and I would not have any hesitation is recommending it to anyone needing pet insurance; in fact, I've done so several times. I can't imagine an alternative that would be more satisfactory for me and my dogs.