Every single customer service representative I have interacted with at Trupanion is amazing! They are sympathetic to your concerns, while also being realistic and fair. You can tell they are not just working for Trupanion for a pay check, as many people ask intimate questions about my dog and relate to situations by telling stories regarding theirs'. Thanks Trupanion! I couldn't afford to love and care for my dog like I want, without your support!!