I had to take my little Yorkie to the vet 2 days in a row for, what ended up being an unknown illness. She wouldn't eat or drink water and was very lethargic for a week. The vet did all kinds of tests on her and everything was totally normal, but there was something obviously wrong with her.
Anyway, PetPlan charged me for 2 deductibles and when I called to question it, they immediately rectified the problem and even called me back to tell me they were sending out a supplemental check. I was also asked if my dog was o.k. and the PetPlan employee genuinely seemed to care about my little doggie.
All in all, PetPlan made a horrible week much easier to deal with knowing I was going to get reimbursed for almost $200 of the money I spent. Thank goodness my dog is totally back to her nutty little self and the best part is I will have that money to buy her something extra nice!!