I have a new puppy that needed her first wellness exam. I found the claims process to be quick and easy. The long time taken to complete was because my faxing was corrupted and re-sending was delayed as I went on vacation. My follow-up phone calls to get the claim on track were more than satisfactory and the Embrace representative was caring, knowledgeable and professional. My one disappointment was that Embrace did not contact me that the faxed forms were received corrupted, I only found this out when I made a follow-up call to check status. This prevents me from giving a 10 rating
I researched several pet insurance companies and thus far I am very pleased that I chose Embrace as they deliver as advertised.