We had VPI on our Dachtsundt for his entire 12 years he was with my husband and I. They were wonderful in every aspect, even after he died. We got another Dachtsundt puppy and promptly called VPI and they have covered majority of his initial puppy visit w shots, etc. We are currently awaiting reimbursement from his neutering but I am not worried.Great experience! My only request is quicker reimbursement.