THE WORST! Waiting 5 weeks now for payment

1
Out of 10

I HAVE BEEN WAITING 5 WEEKS SO FAR FOR PAYMENT FOR A SIMPLE PROCEDURE) . THEY WAIT UNTIL YOU HAVE A FIRST CALM BEFORE GETTING YOUR PETS RECORDS. THEY JUST KEEP TALING IN CIRCLES. THEY ARE VERY SWEET WITH CUSTOMER SERVICE AS TEHY GIVE YOU TH RUN-A-ROUND THEY DON'T PAY !!!!! IT iIS SO FRUSTRATING. I LEFT A GREAT PLACE AT MY VETS REQUEST TO TRY TRUPANION...I HAVE INFORMED MY VET HE IS REALLY DISAPPOINTED AS WELL. THEY CLAIM TO PAY 90 PERCENT. WHEN? THEY HAVE A SOB STORY OF HOW THEY ARE GROWING SO FAST THEY ARE DELAYED. I HAVE BEEN WITH THEM FOR MANY MONTHS THEY COULD HAVE GOTTEN MY DOGS RECORDS. ON TEH HOME PAGE THEY CALIM TO PAY 80 PER CENT OF CALIMS IN ONE WEEK THAT IS MISLEADING, WHEN I MENTIONED THAT TO THEM THE CUSTOMER SERVICE PERSON SAID OH WE HAD BETTER REMOVE THAT...DOES ANY ONE KNOW HOW TO REPORT INTERNET FRAUD?I DO NOT BELIEVE THESE OTHER REVIEWS!!!! RUN!!!

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Injury/illness

Skin problem

Claim Amount
$100 - $500
Breed

Mixed Breed

Age of Pet
1 - 8

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Posted: 07/22/2013
By: Heather at Trupanion

I apologize you are frustrated and it took so long to be reimbursed. If it was your first claim with us, it can take longer than usual while we acquire all the data on your pet. We also had a higher amount than usual of claims come through recently and if we did not have enough information upfront from the vet there will be a delay in getting results on a claim. We are back to our quick turnaround times, and are taking your advice and working on asking for pet history early on to speed up our claim turn around time.