On Thanksgiving night, our 6-month-old yellow lab, Lindy, was sick in the middle of the night and awoke with no appetite whatsoever, even for treats. Twenty-four hours later, she was eating again, but then vomiting, not able to empty her stomach or relieve herself any other way.
We took her to the local vet emergency room and despite the enormous costs (more than $700) had her completely examined, including X-rays. At that point, with no time to find out for sure, we could only hope the PetPlan insurance policy we invested in for just such a circumstance would come through for even just some of the costs.
Lindy recovered within 48 hours -- we are still not sure exactly what caused it -- but then reality hit that we had just invested more than $700 at a time of year when expenses are higher than usual with the holidays around the corner.
We filled out the paperwork and submitted our claim. Within 12 hours we received a communication from PetPlan acknowledging receipt of the claim and explaining the process in detail, including giving us links and directions about how we could communicate with them and follow the claims process.
Long story short, less than two weeks later our check for the full amount of the claim (minus the deductible) was in the mail.
I can't rave enough about the entire process from start to finish with PetPlan, and when I emailed the company to tell them that, within an hour I received a long, personal email from a manager telling me how s