We are relatively new to Healthy Paws, but already we have had a great experience! My vet recently removed a suspicious growth on my dog's ear (it was benign thankfully) and our experience afterward with Healthy Paws was fantastic. The claim submission process was easy and efficient. The company sent a personalized email to check on my dog's recovery. The reimbursement came lightning fast...I have only had experience until now with human insurance companies and expected a long, drawn out process. This was the exact opposite. I highly recommend this company without any reservations.