Poor Marley came down with urinary incontinence that led to very expensive tests and lifelong medication to treat his Cushing's Disease diagnosis. Heather from Petplan was there for me the entire time, answering all of my questions in an extremely timely and detailed manner, even when the adjusters were having issues with the medical records. The issues were quickly resolved and my claim processed. I could not recommend Petplan enough, and Heather in particular. She went above and beyond what could reasonably be expected of her, actively contacting me to give me updates on the claim. She was as excited as I was when the final yes on the claim came in from the adjusters. They really do care about the pets and this is not what you expect when having to deal with insurance companies. The human healthcare issurance system can learn a lot from Petplan.