I have had Petplan insurance for my Westie for almost 7 years. I have been fortunate and have only had to make a claim several years ago until now. My dog has developed Cushings disease and will have many future visits for issues caused by this disease. I have submitted several bills for pet visits over the past several months and the follow thru has been outstanding. I receive e-mail messages letting me know if additional documentation is needed, a response when it has been received and extremely quick processing of claims every step of the way. The communications is better than my own medical insurance plan and I have one of the leading providers in the country. I recommend Petplan to all of my friends.