I have been a very happy Healthy Paws customer for almost a year now. This was the first time I'd purchased health insurance for a pet, so I really didn't know what to expect. Unfortunately for my German Shepherd, we've had to make use of the insurance a few times.. But I can honestly say that Healthy Paws has exceeded all expectations. The paperwork is easy to fill out and submit, their claims processing is always SUPER fast (and correct the first time!), and they are very easy to contact and immediately responsive. This is not a company where you'll get stuck in an automated phone system or receive "Do not reply" emails. It's really refreshing to get such great customer service these days! My dog is part of my family and it is really comforting to know that I will never be in a position where I can't afford the best health care for him. He just recently had to have a mass removal surgery and Healthy Paws paid his $2700 claim- no questions asked. Well, except that they sent an email asking how he was recovering. :) I am beyond impressed!