My husband and I were very concerned about our 8 year old husky, Koda, when he started limping after play sessions and regular daily exercise Following several veterinary visits we received a diagnosis that Koda has debilitating hip dysplasia and he was recommended for an innovative stem-cell procedure. Koda had two injections of stem-cells in his hips which has allowed him to be pain and medication free for over 6 months now. He is now able to play with his sister, Bella, and is back to chasing balls and squirrels with no limping or pain medication needed. The total cost for the procedure was about $4,000 and were very pleased that PetPlan was able to cover about 80% of that cost. We worked with PetPlan to have the procedure pre-authorized so we understood every step of the way the costs we would be responsible for covering. We found the process for the pre-authorization and submitting claims to be very easy and customer service was extremely helpful in answering questions that came up along the way.