Run away!

Out of 10

The people there are polite, but the are also not good serving customers. I signed my puppy up for coverage, and i was led to believe that medications would be covered. I found out later that prescriptions were not covered in my plan, and that i had to sign up for a separate prescription plan, but as my dog now has preexisting conditions none of them would be covered. When I asked why this was never explained to my when i called to sign up and why i was never even presented with the option to sign up for the prescription plan (which given i asked for their most complete plan would have made sense) they said it was my fault. In summary they are a horrible company that takes advantage of their customers!

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Skin problem

Claim Amount
$100 - $500

English Bulldog

Age of Pet
Under a year

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Posted: 06/16/2013

Bryndon, so sorry the option for the prescription drug coverage wasn't clear when you signed up. At least the policy has paid out several thousand dollars on the other costs in the claims. Laura