Absolutely horrible

Out of 10

Make sure that you read every letter of the fine print of your agreement, and to be honest I'm not a lawyer nor did I have time. I bought a "puppy care package" from the vet; this amounts to a Pre-payment of services, and because the invoices showed a discount (one that was present because I already paid). This prompted them to extend 0$ of reimbursement. I am currently looking for other options to insure my pet, and I suggest you do the same.

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Claim Amount
$100 - $500


Age of Pet
1 - 8

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Posted: 06/17/2013

Hi Joseph, we can only reimburse for losses that occur after each policy is in effect and short waiting periods have passed (3 days for accidents, 14 days for illnesses and wellness). Our records show we've been in touch with you recently and offered advice on how to resolve this issue with your veterinarian. If we can be of further assistance, please contact our Customer Care team at 877-738-7237.