My newly adopted puppy, Cocoa is a Lab/Shepard mix. I had just signed up for Trupanion Pet Insurance Coverage and 4 days later She was diagnosed with Demodex, generalized. My Vet's office helped me submit the invoice for the lab tests, medication, etc., and Trupanion was professional and efficient in processing my claim and covered 90% of the cost!! I am soooooo happy I chose to enroll my Cocoa in Trupanion when the 30 FREE trial was expiring. I highly recommend this company to ALL new pet owners. The FREE 30 trial was an excellent idea on their part. In addition, their continued communication via email regarding my enrollment of Cocoa and the through the processing of the claim was superior customer service.