This company is amazing in responsiveness to claims, I wish I'd found them before I enrolled with another company. I'm so glad I switched to them. I faxed the claim information and got my eob email 2 hours later. This is my second claim for Trevor and both experiences have been so easy, they are excellent. I've referred others to Healthy Paws, I just can't say enough positive things about their customer service. And helping homeless pets is a bonus.