Excellent customer service. My dealings with the people at Healthy Paws Pet Insurance have been straightforward and easy. They processed my claim in record time. Zero hassles. They covered everything they said they would cover and I had a reimbursement check within one week of submitting all the required paperwork. I can't believe I found a company that does what they say they will do. And in a polite and kind way. They even sent a follow up e-mail after the claim was processed to ask how my dog was doing. I recommend Healthy Paws Pet Insurance with no reservations.