Healthy Paws Pet Insurance has been outstanding in customer service, communication, and in their prompt payments. I spent weeks researching the different companies, as this was my first time purchasing pet insurance for my puppy and I wanted to make sure that I was covered for the more serious accidents and medical conditions that oftentimes plague a dog as they mature. I figured that I didn't need preventative meds or office visits reimbursed but, given my financial instability, I wanted to make sure that the 'unexpected' would be covered. Thankfully, I made the right choice.
At 1 1/2 years old, my dog was diagnosed with torn cruciate of the hind legs. There are 3 different techniques to repair this injury, each technique having a different cost. I called Healthy Paws to ask them which technique they would cover, and I was told that they would cover whichever technique the vet and I would prefer. I knew then and there that I had made the right choice with Healthy Paws! She underwent surgery a little over a week ago. As I am currently unemployed and very low on funds, I faxed them my receipt for the surgery on Friday. I was stunned to receive a check from them the following Monday - 3 days! In addition, someone from Healthy Paws even contacted me via email to check to see how my dog was doing. When I responded to the email, I never dreamed that he would write back, but he did, reassuring me that the recuperation process would go quickly. How great is that!