Was originally satisfied with PetPlan after my lab was bitten by a timber rattlesnake and was reimbursed with little hassle. Three claims were denied since ranging from a preexisting condition of 'skin irritation' to having to provide 2 years of flea/tick medication proof to cover for tapeworm. What caused me to finally cancel my policy was outrageous price increases on policy auto renewal. The first year' s increase was $71 (a 17% increase) and this year's increase was $124 (a 25% increase). I called to try to negotiate back to last year's premium but was told I could only reduce coverage and could cancel if I wasn't happy. I cancelled immediately and would not recommend Pet Plan to anyone based on their poor service and outrageous policy increases.