Our two Great Danes were playing when I noticed RED on the neck of Mister,our Harlequin. Apparently Guido's tooth caught in Mister's neck folds and made a 3 inch gash. Of course this happen on the weekend. Our Vet put in a couple staples and a couple days later put Mister on antibiotics. Our claim was handled quickly. Jeana,the ASPCA rep., called and asked about Mister. That was so kind and thoughtful. Please let her know how much we appreciated this personalized care.