great customer service and speedy claim processing

10
Out of 10

My husband and I recently needed to file a claim for our dog, Leo, after he had a strange bout of acute vomiting and diarrhea. I had forgotten that I had a policy out for Leo with Healthy Paws Pet Insurance and am so glad that I did! Their policy options are amazing. I appreciate the ability to choose to have 90% reimbursed with a relatively low deductible for a reasonable monthly payment. I still feel a bit silly paying for pet insurance but currently my husband and I are not financially able to handle a major veterinary bill for things like this recent issue and the monthly premium is much more manageable. Their claims management team worked quickly with us to process the claim. It's been less than a week since we received the final claim statement, so still waiting on the check but we expect to receive it in the next few days. The best part of this most recent experience is that I realized another past vet visit was covered and I was able to submit that claim as well!

Did you find this review helpful?
Injury/illness

Gastritis/vomiting

Enteritis/diarrhea

Claim Amount
$500 - $1000
Breed

Labrador Mix

Age of Pet
1 - 8

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