I am so furious and frustrated with this insurance company because of all the stress it causes my family and myself. I have never had a claim go through with them without having to fight for a claim in which they left out. I invested in the highest level (secure 4) and they would not cover an ear infection until I called them to complain about that. They also did not cover my dog's annual exam, vaccination and heartworm prevention even though it is stated on every one of their pamphlets and forms that it is covered through secure 4. I find it ridiculous that I have to follow up with them every single time I make a claim and they can't seem to get their own plans right. I thought pet insurance was supposed to put me at ease, but instead I feel like all my money is just being flushed down the drain because they refuse to compensate me for most things I claim. What's the point on investing in this then?