I have been a VPI client for 20 years and it has been a great experience. After having a bad occurance with a medical issue with a cat I had 20 years ago, I decided that I never wanted the cost to factor into my decision of how to treat my cats medically – I always wanted it to be what was the best for the cat. I thought insurance would really help, and it has proven to do so. I have been very pleased with VPI over the years and have recommended the company to many pet friends. Reimbursement has been timely and it’s great to be able to track it on the web site. I am truly grateful for this service – it has enhanced my pet’s lives over the years. I have left a review for my most recent claim - one of my Maine Coon cats at age 2 had a bowel obstruction and needed emergency surgery. The process was very smooth!