My pup Grif is a 5 years old, Brussel Griffon. Just lately has had a few unexpected visits to the vet (inner ear infection, sudden respiratory distress, tooth, nasal). All but one instance was (determined preexisting bladder stones) was I reimbursed for. I was pleasantly surprised by their service and processing. VPI has allowed not only my pup a better quality of life, but his Mom too:-) Thank you VPI I have told all my clients about your service.