Healthy Paws was super quick with a response to my claim. I filed my claim by email and had a response by the next day indicating that my claim would be paid. The check arrived in the mail within two weeks. My only issue with Healthy Paws was that I did not understand that my policy did not emphasize enough that HP does not cover vet exams even when the pet is admitted for treatment. I can't say that I was willfully misled by HP. I just believe it would be helpful to their customers if they emphasized that limitation. I have the 90% coverage policy. The vet exam limitation reduced the amount I was reimbursed to about 75% of my total costs. Still, I like Healthy Paws and would recommend that pet owners give them serious consideration.