Our 5 year-old Rottweiler mix, Cocoa,tore her left rear ACL and needed TPLO surgery. While her surgery went very well and her recovery is moving along nicely, it's still a stressful event for the family (including her brother)!
One thing that hasn't been stressful is getting our claims with PetPlan processed. I submitted a pre-authorization form to which I got a response within a few days and our claims have all been handled in 7 to 10 days. All together, I think we've received just over $2800 in reimbursement. (Our plan has a $200 deductible, with claims reimbursed at 80%.)
We've insured our dogs from the day we got them as puppies and have our cats insured, as well. I can't say enough about how great Petplan's customer service is and the policy's are quite economical. I've recommended them to several of our friends when they got new puppies.