We originally had signed up for the purina care- preventative plan, when our dog was 9 months old. After 3 years we decided to reduce the policy to the basic plan. At 4 years old our dog needed emergency dental work. She had many retained baby teeth (that could not be removed when she was spayed- because most of her adult teeth had not erupted). The company could have claimed that they wouldn't pay for it- because deciduous teeth usually are not covered but under the circumstances they covered her. Her emergency bill was 120, the surgery was 2,500. They covered 1411.36 which is more than 1/2! They would have covered more had we kept the preventative plan (they didn't cover the dental cleaning portion). Overall we were very happy that her surgery was covered. Purina care paid for itself!