My dog had an allergic reaction and scratched her eye. She developed an ulcer that would not heal on its own. She had to see a specialist and have a surgery on her eye. Healthy Paws processed my claim within days and a week later, I had a reimbursement check. Several days later, I got an email asking how my dog was recovering. I really appreciated this extra touch and of course I was thankful for the speedy reimbursement. I would definitely recommend Healthy Paws to anyone searching for pet insurance.