Our pup had an issue that was causing him pain and limiting his ability to play and enjoy his doggy life. It killed us to see it. After a trip to the vet, they had determined the issue and had a plan to surgically correct it. Fortunately, we had signed up for Healthy Paws insurance way before this and it made concerns with the financial part of surgery much less concerning (although, as most pet owners can attest to, we'd have foot the bill at whatever cost to us). Post surgery, the dog's spirit was immediately lifted, despite the little cone that made him look more like a desk-lamp than a dog.
While this wasn't an experience we wished to live through, we made the right choice in partnering with Healthy Paws for it! Lightening quick service, review of documents, and reimbursement were what we got--the speed with which this took place was spectacular. After emailing the documents, I received a confirmation response within 10 minutes. 5 minutes after the confirmation email, we had our reimbursement statement. A check was in our mailbox 4 days later.
A week post-surgery we received a sincere follow up to check in how the pup was doing. This wasn't a sales message. This wasn't advertising or marketing. It was genuine concern from a company who cares about their service and the families they help. I only wish my own health insurance was this solid! I've already recommended Healthy Paws to my parents and friends who own pets.