We'd had our puppy for only a month when he took a tumble and broke his leg. One bad landing resulted in two surgeries, X-rays, exams and other necessary care. The bills added up very, very quickly. Healthy Paws impressed us with their professionalism, courtesy and timeliness. The claims were paid quickly after submission, and the customer service was excellent and efficient. Fingers crossed, this will be the only time our pup will need this type of emergency care, but we can say without a doubt that signing up for pet insurance was definitely worth it.