I've had ASPCA Pet Insurance for my Yorkie for at least 8 years. In the past I've always faxed or mailed in my claims, but, recently decided to try the online claim process when I accidentally slammed the door on Coffee's paw. The online process was so easy and cut the processing time in half. I also receive emails updating me on the status of my claim. It's such a nice perk.
I wish I'd used the online claims process a long time ago. It's great!