I had just purchased peta best insurance and two weeks later my 5 year old dog got a laceration while at doggie day care. I had absolutely no issues with filing the claim, in fact it was super easy. Within about seven days I had the money in my bank! When I called to check on the claim they asked how Aries (my dog) was doing. Every time I have spoken with them they have been completely professional, caring and polite. I am sure if someone has had a negative experience it is because they did not do something proper or they are trying to get something paid for that is obviously not covered. Anyways, just wanted to say how greatful I to have my pups covered. I know that their health will be well taken care of! Thanks!