PetPlanUSA paid over $7,000 when our 4 year old Jack Russell Terrier became suddenly ill and was hospitalized in intensive care and then had surgery at the University of PA veterinary hospital. The claims department not only promptly processed the claim, they also showed interest in how Maggie was doing after her surgery. Even though Maggie needed the surgery for a congenital problem, PetPlan promptly paid our claim. Having pet insurance made this difficult time less stressful for us. We are so happy that someone recommended this insurance to us! PetPlan insurance is a great investment in your pet's health.