Our 1.5 yr old Pit Bull, Molly, tore her CrCL (ACL) and required expensive TPLO surgery to repair her knee. Fortunately Molly was covered by Healthy Paws Pet Insurance so she could get this very technical procedure done. Getting right to the point, Healthy Paws helped us complete the simple claims procedure and promptly paid the claim in full according to the terms set forth in the policy. They were there to assist every step of the way and promptly returned every call I made to them and quickly replied to every email. The support staff at Healthy Paws was genuinely concerned and sensative to our needs. In short, Healthy Paws made this unpleasant time in our life a lot less stressful. With the cost of pet health care being what it is, I would very highly recommend Healthy Paws Pet Insurance to anyone who is considering pet insurance.