Purchase Pet Insurance for my Polish Lowland sheepdog thinking that I would never use it. After she injured her back hind leg (we still do not know how it was injured) and it did not improve with rest. She was found to have a torn ACL that needed to be repaired through surgery.
I was really expecting a hassle trying to file insurance since I had never used Pet Insurance with any of my past dogs. This couldn't be further from the truth, it was quite easy to complete and when I had question the customer service was excellent.
I am not easy to please when it comes to service and don't recommend a company unless I am completely impressed. I am completely impressed with Healthy Paws customer service and have recommended them to several friends.
The only suggestion I would have is to add the claim status to the user site or add a click to chat.
Thanks you have earned a life long customer.
Polish Lowland Sheepdog