Healthy Paws insurance is outstanding! I've had other pet insurance in the past and cannot say enough about how impressed I am with Healthy Paws. I submit my claims via facsimile around 7:30am and, within four hours, receive confirmation that the claim is processed and reimbursement is on the way. It happens every time I submit a claim, yet I still can't believe the prompt response.Their rates are reasonable and coverage is excellent. The customer service this company provides also outshines other companies and vastly exceeds expectations. A few days after my dog's surgery, I received a personal email inquiring about how she is feeling. The personal touch is so unlike a cold, uncaring insurance company. I recommend Healthy Paws to everyone I come in contact with at the various veterinary facilities I've had to visit lately. I could not be happier with Healthy Paws!