Beware of the fine print!!

Out of 10

In short this insurance is misleading especially if your like me and adopted your pet from a shelter or rescue agency.
They accepted my application and billed me monthly for almost a year before I submitted my first claim. My claim was denied because they stated they never received his veterinary records going back 12 months. When I applied for his insurance and was accepted I conveyed to them that I don't have this information due to my dog was a stray. They are now refusing to refund the money that I paid them in that time period. To say I was mislead is an understatement. I paid monthly, they accepted my payment and in return my dog was never really insured. I am truly disheartened by this experience and would not recommend this insurance to anyone at all.

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Claim Amount
$100 - $500


Age of Pet
1 - 8

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Posted: 02/23/2013

I am curious as to why the insurer would not comment on this?I was seriously thinking of getting coverage with them,
but this is certainly not the way to do business! I can only
assume that since no comment was made, this must be true?