SLOW

7
Out of 10

I like the customer service here but they are slow at processing claims. When they say it takes a week it usually takes longer. That is my only complaint.

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Injury/illness

Skin problem

Claim Amount
Under $100
Breed

Chihuahua

Age of Pet
1 - 8

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Posted: 01/04/2013
By: Joe @Trupanion

Ashley-
My apologies that we weren't able to process your claim as quickly as you'd expected. We do our best to process all claims as quickly as possible, once all necessary documents are received. Due to the busy nature of vet clinics it does sometimes take several days for clinics to have a chance to send documents over to us.

We are continually striving to find ways to improve our claims process to ensure it's as quick and easy as possible for both you and your vet clinic.