We came home to find our 3 year old Shih Tzu Maggie dragging her hind legs. After a trip to vet and then to hospital, we were told that Maggie most likely had a compressed disc causing her paralysis. Only treatment was to have some diagnostic testing and back surgery which would cost approximately $5,500.00. The amount of the treatment came to us as a complete shock. A quick call to Pet Plan eased our anxiety when we were told our policy would cover 80% of the costs. If it wasn't for Pet Plan, Maggie would not be with us today. For us, spending $5,500.00 for Maggie's treatment would not have been possible. We can't praise Pet Plan and their customer service representatives enough for everything they have done for us - from the ease of getting the initial insurance years ago to filing and processing our claim in less than 30 days. They are truly #1.