Our mini Aussie is a little accident prone and dislocated his knee in February of 2011. Healthy Paws have been very fast, friendly, and patient with his claim, which included a major surgery on his knee. They are always helpful and kind if we call with questions, and process all of our follow up invoices very quickly so we can get our bills paid right away. Months later, our Aussie is still going through follow up visits, which include x-rays and pain medication, and Healthy Paws have been there to support us the entire time. I would recommend this company and their amazing team to anyone looking for a company that really cares!