During one of our bird hunting trips, my 6yr old Elhew English Pointer suddenly froze and dropped to the ground. This was her first seizure, I rushed her to the Emergency Vet Hospt. Where she was seen, had blood work, an MRI and a host of other medically related tests done over a three day period. I contacted PetPlan US about what I needed to do to file a claim, the person on the other end of the phone was very polite and guided me through the process, needless to say within 10 days I received the checks for payment of my vet bills. I am very pleased with the insurance company for the time they spent with me on the phone and the quick manner in which they handled my claim!!! Thank You PetPlan US !!!